ULTRACARE STANDARD WARRANTY
UltraCare Standard Warranty Coverage:
All complete bundle/set packages sold by One Ultra Fencing are covered by our UltraCare Standard 30-day warranty from the date you receive it.
What is Covered (Manufacturing Defects):
Blades: Clean structural snaps or steel delamination within the 30-day coverage window.
Masks: Structural frame issues, failure of rivets, or welding defects in the cage.
Whites (Clothing): Premature stitching separation or zipper/fastener malfunctions.
Electronics & Bodywires: Factory internal wiring failures or soldering defects.
What is Not Covered (Normal Wear & Tear / Accidental Damage & Misuse):
Blades: "S-bends" or severe kinks caused by distance/parry errors; rust due to improper moisture storage.
Weapon Points & Tips: Loose, dirty, or compressed point springs, missing tip screws, contact spring wear, or routine weapon tip maintenance.
Whites: Holes, tears, or fabric pilling caused by weapon friction, velcro catches, or floor-dragging.
Impact Damage: Dented mask cages, modifications/alterations made by the customer, or cracked plastic plugs resulting from being dropped, stepped on, or tossed.
Hygiene & Maintenance: Stains, odors, or fabric yellowing due to sweat and improper cleaning/washing.
Need Technical Assistance?
If you are experiencing a genuine issue with your equipment within your warranty period, please proceed to our Support Center. Our technical team will guide you through the digital audit and visual inspection steps..
