ULTRACARE SUPPORT CENTER
Your portal for claims processing, diagnostic assistance, and technical safety guidelines.
WARRANTY CLAIMS
14-day UltraCare Lite coverage
30-day UltraCare Standard coverage
Online manufacturing defect claims
MAINTENANCE & CARE GUIDE
Washing instructions for whites
Preventing blade & metal rust
Storage and weapon safety tips
TECHNICAL SUPPORT
Reviewing submit criteria
Physical store assessment booking
Direct contact to technical staff
❌ Excluded (Wear & Tear / Accidental Damage & Misuse):
Blades: "S-bends" or severe kinks caused by distance/parry errors; rust due to improper moisture storage.
Weapon Points & Tips: Loose, dirty, or compressed point springs, missing tip screws, contact spring wear, or routine weapon tip maintenance.
Whites: Holes, tears, or pilling caused by weapon friction, velcro catches, or floor-dragging.
Impact Damage: Dented mask cages or cracked plastic plugs resulting from being stepped on, dropped, or tossed.
Hygiene & Maintenance: Stains, odors, or fabric yellowing due to sweat and lack of regular washing.
Submission Instructions:
Please follow these 3 steps to log your claim in our system:
Prepare Your Details: Have your Order Number (found in your confirmation email) and the date of purchase ready.
Take Photos: Capture one clear photo of the entire item and one close-up photo of the specific break or defect.
Send Email: Email our technical team at sales@oneultrafencing.com
Include your Full Name and Contact number
What happens after I submit?:
Technical Review: Our team will review your photos and description within 3 business days.
Preliminary Approval: You will receive a 'Preliminary Approval' or a request for more information by email.
Physical Assessment: Preliminary Approved claims require a physical assessment at our store (By Appointment Only).
Note: One Ultra Fencing reserves the right to deny claims that show evidence of equipment abuse, improper maintenance, or third-party modifications
✅ What Qualifies (Manufacturing Defects):
Blades: Clean structural snaps or steel delamination within your coverage window.
Masks: Structural frame issues, failure of rivets, or welding defects in the cage.
Whites (Clothing): Premature stitching separation or zipper/fastener malfunctions.
Electronics & Bodywires: Factory internal wiring failures or soldering defects.
ULTRACARE SUPPORT CENTER
At One Ultra Fencing, we stand behind the technical integrity of our equipment. Whether you are a retail customer covered by UltraCare Lite or a fencer who purchased a complete bundle package covered by UltraCare Standard, our goal is to get you back on the strip as quickly as possible. Please use this portal to submit claims for manufacturing defects.
⏱️ Warranty Coverage Windows:
UltraCare Lite (Individual Gear Purchases): 14 days from the date of purchase/delivery.
UltraCare Standard (All Complete Bundle Package Purchases): Extended 30 days from the date of purchase/delivery.
✅ What Qualifies (Manufacturing Defects):
Blades: Clean structural snaps or steel delamination within your coverage window.
Masks: Structural frame issues, failure of rivets, or welding defects in the cage.
Whites (Clothing): Premature stitching separation or zipper/fastener malfunctions.
Electronics & Bodywires: Internal wiring failures or factory soldering defects.
❌ (Normal Wear & Tear / Accidental Damage & Misuse)):
Blades: "S-bends" or severe kinks caused by distance/parry errors; rust due to improper moisture storage.
Whites: Holes, tears, or pilling caused by weapon friction, velcro catches, or floor-dragging.
Impact Damage: Dented mask cages or cracked plastic plugs resulting from being stepped on, dropped, or tossed.
Hygiene & Maintenance: Stains, odors, or fabric yellowing due to sweat and lack of regular washing.
Submission Instructions:
Please follow these 3 steps to log your claim in our system:
Prepare Your Details: Have your Order Number (found in your confirmation email) and the date of purchase ready.
Take Photos: Capture one clear photo of the entire item and one close-up photo of the specific break or defect.
Send Email: Email our technical team at sales@oneultrafencing.com
Include your Full Name and Contact number
What happens after I submit?:
Technical Review: Our team will review your photos and description within 3 business days.
Preliminary Approval: You will receive a 'Preliminary Approval' or a request for more information by email.
Physical Assessment: Preliminary Approved claims require a physical assessment at our store (By Appointment Only).
Note: One Ultra Fencing reserves the right to deny claims that show evidence of equipment abuse, improper maintenance, or third-party modifications
💡 Essential Equipment Care & Safety
Fencing gear is a vital investment in your safety, and proper care keeps it performing at its best while protecting your UltraCare Warranty coverage.
Air It Out: Never leave damp gear inside a zipped bag. Sweat rusts steel blades and ruins delicate body wires.
Wash Cold, Air-Dry: Zip all velcro/zippers, wash cold on gentle, and hang to dry. No bleach, fabric softener, or dryers—these destroy the protective safety fibers.
Store Correctly: Keep weapons unbent. Hang or loosely roll electric jackets (lamés) instead of crushing them at the bottom of your bag.
👉 Want the complete guide? Read our One Ultra Equipment Maintenance Guide for step-by-step guide.
